Privacy Policy

Privacy Statement

Last Updated: June 27, 2025

ProCoach Institute ("we," "us," or "our") is committed to protecting your privacy. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit our website https://pro-coach-institute.com/ (the "Site").

This Site is operated in the United States and is intended solely for visitors located in the United States. It is not directed to, and we do not knowingly collect personal information from, individuals located in the European Economic Area, the United Kingdom, or Switzerland. If you access the Site from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

1. Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Personally identifiable information, such as your name and email address, that you voluntarily give to us when you submit a form on the Site.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. We collect this information using Google Analytics.
• AI Chat and Form Submissions: We collect the information and content you provide when you use our AI chat and form submission features. This includes the text you submit and the AI-generated responses you receive.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Provide and deliver the services you request.
• Respond to your comments, questions, and requests.
• Improve our website and services.
• Monitor and analyze trends, usage, and activities in connection with our Site.
• Maintain the security, integrity, and reliability of the Site.

We do not use your submissions to train artificial intelligence models. Content you submit to our AI features is sent to a third-party AI provider in order to generate your response, and is handled under that provider's terms; see the Pro Coach Studio privacy policy at ai-tools.pro-coach-institute.com/legal/privacy for the details of that processing.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, hosting services, and customer service. We use Google Analytics to help us understand our website traffic.

4. Recording of AI Chat and Form Submissions

Please be aware that we record and store the conversations you have with our AI chat feature and the data you submit through our AI-powered forms, along with the corresponding AI-generated responses. This information is used for quality assurance, to diagnose problems, and to better understand how our services are used. It is not used to train artificial intelligence models.

5. Your Data Rights and Deletion Requests

You have the right to request the deletion of your personal data that we have collected. If you would like to have your AI chat history, form submissions, and any associated personal data deleted from our systems, please submit a request to us via email at hello@pro-coach-institute.com.

Upon receiving your request, we will take reasonable steps to delete your personal information from our records. Please note that we may need to retain certain information for recordkeeping purposes, to complete transactions, or when required by law. As we do not have an automated system for data deletion, this process will be handled manually, and we will confirm with you once the deletion is complete.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Third-Party Websites

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Statement, and we cannot guarantee the safety and privacy of your information.

8. Contact Us

If you have questions or comments about this Privacy Statement, please contact us at: hello@pro-coach-institute.com